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RateYourSeats.com Knowledge Base

Select a topic to get answers to frequently asked questions

Existing Orders
• I still haven't received my tickets. Will I get them before my event?
• The name on my ticket is not mine. Will I have issues at my event?
• How do I know if the seller has confirmed my order?
• Can I cancel an order I've already placed?
• Can I exchange my tickets for a different quantity, or for tickets to another date or event?
• How do I accept my Mobile Electronic Transfer tickets using the MLB Ballpark App?
• How do I accept my Mobile Electronic Transfer tickets?
• I am having trouble "accepting" my Electronic Transfer, what should I do?
Purchasing Tickets
• How much are your service fees?
• Is it safe to purchase tickets from RateYourSeats.com?
• How do I know if my seats will be together?
• What is the 100% Buyer Guarantee?
• How are tickets on your site delivered?
• How are ticket prices determined?
• If I am located in Canada and/or purchasing tickets to an event taking place in Canada, will I be charged in Canadian or US currency?
• When will my credit card be charged?

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